Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“The nurses and doctors at this facility treat everyone as if they were members of their family. The culture at the facility is excellent. Friendly, courteous and extremely patient focused.”
“It is always a pleasure to visit this facility. The staff is always helpful & caring; they always take great care of me! They are like my second family.”
“The entire staff was very attentive to all of my needs and concerns. Recommend to anyone who may need same day surgery. High class organizational skills of the entire staff. Thanks for making my surgery stay a pleasant one!”
“I was completely satisfied with my experiences at the Surgery Center. This was my 2nd time I was a patient of the WB Surgery Center. I was treated very well and was very informed by the staff. I would definitely recommend the Surgery Center to anyone I knew that was having surgery. Thank you”
“The employees, doctors, nurses, anesthesiologist are top notch, professional and very courteous, I would send anyone there.”
“Everyone from reception up were courteous, helpful and showed genuine concern about my well being and treated myself and family with respect”
“This was my 4th time at Westbank Surgery Center, and all of my procedures have been nothing short of excellent!!”
“Nurses and staff were extremely friendly, helpful and comforting for my son. Wonderful first time experience with same day surgery.”
“excellent first experience at this facility. very clean, professional, caring, knowledgeable and thorough.”
“The staff was so polite, professional and very inviting. They kept me calm and relax before and after my procedure. It was such a pleasure to have had my procedure done at the Surgery Center. Thanks”
“I was nervous about having procedure done and everyone made me feel comfortable and went out of their way to help me relax.”
“I always receive wonderful service. I give a 5 star rating to the staff”
“Have always been treated with the utmost respect at this facility. Nurses have always been very attentive and have made sure you are very comfortable.”